Help Desk Support
The JRB Team is looking for Help Desk Support with a proven track-record and skill for generating prospective business leads and an interest in a new opportunity in business consulting.
Job Description:
- Provide first level assistance and a high level of professionalism to internal resources, employees and executives
- Will be required to document, track and monitor the issues to resolution
- Provide hardware troubleshooting of laptops, desktops and misc. electronic devices
- Provide standard onboarding/terming of employees and de-provisioning of outgoing employees
- Configure and deploy desktop/laptop, create various accounts, provision phone
- Delete accounts, deactivate equipment, create backups, etc.
- Provide Microsoft desktop support and assist in the administration of Active Directory
- Deployment of new machines (laptops, desktops) adding end user to a corporate domain
- Manage Administrative local privileges on desktops/laptops
- Install, configure and support Windows 10, Mac-OS, MS Productivity Suite, Office 365, etc. for various scenarios
- Install and manage security software on desktops and support VPN users
- Assist in the administration of Active Directory
Requirements:
- 1 year experience supporting and troubleshooting Windows 10, Mac-OS, Active Directory, MS Office and audio-visual equipment
- Ability to provide help desk support for standard software packages, virus protection, web browsers, etc.
- Working knowledge of technical software, hardware, basic networks, system troubleshooting and problem resolution
- Confident in making independent decisions by performing question/problem diagnosis in a Help Desk environment
- Outstanding customer service and interaction skills; excellent verbal and written communications skills
- Ability to present complicated technical issues with clear easy-to-follow solutions and path forward
- Experience with password resets, e-mail requests, Fax, Web requests and direct requests for Help Desk support
- Ability to document, research, identify and attempt to solve or triage technical problems for resolution
- Experience developing working relationships with functional groups and customers to meet established service level goals
- Sales, Marketing and Technology Consulting Knowledge is a plus
- A strong work ethic and a willingness to “go the extra mile”
- MOST OF ALL – the drive to excel!!!
This is an excellent position for someone looking to expand their Technology career.
Sales | Marketing | Technology
The JRB Team, Inc.
(773) 993-1000
3303 Grove Ave Suite 307
Berwyn, IL 60402-3440
Careers@JRBteam.com
Or Fill-out The Online Form
Working with JRB
The JRB Team, Inc. is a Sales, Marketing and Technology consulting firm, located in Berwyn, Illinois. We have been in business since 2013 and are highly respected throughout our industry and among our many professional clients. We offer excellent opportunities for someone who is looking to expand their career. JRB is a team of professionals that work closely together to provide the best possible service to our customers. We operate in a low stress environment that provides significant room for growth. The harder you want to work, the greater the benefits! JRB’s consultants are experts; throughout our history, we have seen hundreds of different approaches to Sales and Marketing…we know what works and we know what doesn’t! We are always looking for talented individuals to join the Team and become part of our growing network. Along with competitive salaries, we offer benefits, flexible-hours, paid vacations and holidays.
JRB’s Team Members benefit from 5 Star Culture, Compensation/Benefits, Work/Life Balance, Job Security/Advancement and Management.
⭐⭐⭐⭐⭐
